Refund policy

Return & Refund Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Australian Returns

For customers located in Australia, approved returns may be sent to our Australian return address, even if the original order was shipped from our overseas warehouse.

The return address will be provided after your return request has been approved.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.

Depending on the situation, we may offer a replacement, partial refund, full refund, or other appropriate solution.

Non-Returnable Items

For hygiene and product-condition reasons, we may not accept returns for:

* Used or burned incense
* Used tea ware
* Worn jewellery or bracelets
* Custom or personalised items
* Items that are not returned in their original condition

This does not affect any rights you may have under applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For international customers outside Australia, please contact us before returning your order so we can provide the appropriate return instructions.