Shipping policy

Shipping Policy

Thank you for shopping with Aura9.

This Shipping Policy explains how we process and deliver orders placed through our online store. Please read this policy carefully before placing your order.

Order Processing

All orders are processed within 2–5 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, product launches, promotional periods, or public holidays, order processing may take slightly longer than usual.

Shipping Origin

Most of our products are fulfilled from our overseas warehouse in China.

This allows us to offer a carefully curated selection of teaware, incense pieces, bracelets, adornments, and ritual lifestyle objects.

Estimated Delivery Times

Estimated delivery times are listed below:

Australia: 7–15 business days
New Zealand: 8–18 business days
United States: 10–20 business days
United Kingdom: 10–25 business days
Europe: 10–25 business days
Other countries and regions: 15–30 business days

Please note that these timeframes are estimates only and are not guaranteed.

Delivery times may vary due to customs clearance, postal delays, carrier delays, public holidays, peak seasons, weather conditions, incorrect addresses, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated at checkout based on your order and delivery location.

From time to time, we may offer free shipping promotions or discounted shipping rates. Any applicable shipping promotion will be shown at checkout.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow a few business days for tracking information to update after your order has been shipped.

If your tracking has not updated for several days, this does not always mean the parcel is lost. International tracking may take time to update while the parcel is in transit between countries.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, tariffs, or other charges imposed by the destination country or region.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless expressly stated.

Aura9 is not responsible for delays caused by customs clearance or for any customs duties, taxes, or import fees charged by local authorities.

Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete before placing your order.

Aura9 is not responsible for delays, failed deliveries, returned parcels, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at aura9.au@gmail.com. We will do our best to assist, but we cannot guarantee changes once an order has been processed or dispatched.

Lost, Delayed or Returned Packages

If your package has not arrived within the estimated delivery period, please contact us at aura9.au@gmail.com with your order number and tracking details.

We will help check the tracking information and assist where possible.

However, Aura9 is not responsible for delays caused by shipping carriers, customs, postal services, public holidays, or events outside our reasonable control.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the parcel, additional shipping fees may apply to resend the order.